Hello,
Thank you for contacting us regarding the Xbox LIVE Rewards program.
We sincerely apologize for any inconvenience this issue has caused you.
Please review our Terms and Conditions at
http://rewards.xbox.com/terms-and-conditions/ to verify that you are
eligible for a particular reward. Please note that it may take 36-96
hours for your points to show up in your pending rewards.
Please also note that some rewards are for first-time use only. You will
not be eligible if you have used those services prior to joining the
rewards program.
If you meet the requirements, have waited more than 96 hours, and still
do not see any pending rewards on your account, please reply with your
gamer tag and the details of any rewards you feel you are missing, and
we will investigate your issue. Thank you for your patience and
understanding.
Thank you,
Your Xbox LIVE Rewards Squad
So I guess if we bought dlc in the past were all screwed now. WTF?